1. Introduction
Welcome to Customer Support Solutions (CSSs). We value your privacy and are committed to protecting your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your data when you visit our website and use our services.
2. Information We Collect
2.1 Personal Information:
We may collect personal information that you provide to us, such as your name, email address, phone number, and any other details you submit through our contact forms or service inquiries.
2.2 Usage Data:
We automatically collect certain information when you visit our website, including your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits.
3. How We Use Your Information
3.1 To Provide Services:
We use your personal information to deliver our customer support outsourcing services, including live chat, email and ticket support, social media support, technical support services, and back office/admin support.
3.2 To Improve Our Services:
We analyze usage data to improve our website and services, ensuring a better user experience for our clients.
3.3 To Communicate:
We may use your contact information to respond to your inquiries, provide updates, and inform you about our services.
4. Sharing Your Information
4.1 With Service Providers:
We may share your information with third-party service providers who assist us in operating our business, such as web hosting, analytics, and marketing services. These providers are obligated to protect your data and use it only for the purposes specified by us.
4.2 Legal Requirements:
We may disclose your information if required by law or in response to valid requests by public authorities.
5. Data Security
We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, please note that no data transmission over the internet or method of electronic storage is completely secure.
6. Your Rights
6.1 Access and Update:
You have the right to access and update your personal information. If you need assistance, please contact us at contact@cxsupportservices.com.
6.2 Opt-Out:
You can opt-out of receiving marketing communications from us by following the unsubscribe instructions included in our emails or contacting us directly.
7. Cookie Policy
We use cookies and similar tracking technologies to enhance your browsing experience and analyze site traffic. You can manage your cookie preferences through your browser settings.
8. Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law.
9. Third-Party Links
Our website may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites. We encourage you to review their privacy policies before providing any personal information.
10. Children’s Privacy
Our services are not directed to individuals under the age of 13. We do not knowingly collect personal information from children under 13. If we become aware that we have inadvertently received such data, we will take steps to delete it.
11. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any significant changes by posting the new policy on our website.
Cookies
If you leave a comment on our site you may opt-in to saving your name, email address and website in cookies. These are for your convenience so that you do not have to fill in your details again when you leave another comment. These cookies will last for one year.
If you edit or publish an article, an additional cookie will be saved in your browser. This cookie includes no personal data and simply indicates the post ID of the article you just edited. It expires after 1 day.
Embedded content from other websites
Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website.
These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content, including tracking your interaction with the embedded content if you have an account and are logged in to that website.
Contact Us
If you have any questions or concerns about this Privacy Policy, please contact us at:
Customer Support Solutions (CSSs)
Email: contact@cxsupportservices.com
By using our website and services, you consent to the terms of this Privacy Policy.